Next Day Shipping:
You will receive an email upon dispatch which includes a link to track your order. Please be aware that there may be a delay between this email and your order being available for tracking.
You will also receive a text & email on the morning of delivery. Text & email alerts also offer you further delivery options such as changing delivery date, instructions to leave with neighbour or in a safe place.
Standard Shipping:
You will receive an email upon dispatch which includes a link to track your order. Please be aware that there may be a delay between this email and your order being available for tracking.
For a guide to Hermes tracking statuses please click Guide to Hermes Tracking
Large Bulky Items
You will receive an email upon dispatch which includes your tracking number and details on how to track your order. Please be aware that there may be a delay between this email and your order being available for tracking. The courier company will call you to organise a suitable delivery day. Please note delivery will not take place until arranged with the courier.
Our couriers are working hard to ensure that all orders are delivered on time but may take a little longer to arrive. Keep an eye on your tracking link for further delivery updates.
Some orders may arrive in separate consignments. This will predominantly relate to orders containing small and large bulky items.
information on our Returns Policy.
On cancellation of your order, for any reason, the pre-authorisation hold on the card used for the order, will be released. It may take 5-10 working days for this process to be completed, depending on your bank or credit card provider. Please note, this delay is not on the part of kiddie-town and is completely outside of our control. Once the pre-authorisation hold is released, the kiddie-town transaction will disappear from your banking statement. This will not show up as a refund.
Yes, you can cancel your pre-order as long as the stock has not been allocated to your order and the pre-authorisation or payment has not been taken from your account. You can cancel or amend payment details for your pre-order in your kiddie-town Account.
Yes, Bike Assembly is available online (for Click & Collect orders) and in-store.